Appalachian Power encourages customers to conserve energy

As arctic air and frigid temperatures drive demand for electricity, the energy grid operator that serves the Mid-Atlantic region on Tuesday asked Appalachian Power and its customers to help out by conserving energy.

“Voluntarily conserving electricity can help ensure adequate power supplies for everyone and lessons the likelihood that service will be interrupted,” said Phil Wright, Appalachian Power’s vice president of distribution operations.

During extreme weather conditions, demand for electricity goes up as customers turn up the thermostat to counter the bitter cold. Consumers can take simple conservation steps:

  • Decrease thermostat settings to the lowest comfortable level, if health permits.
  • Postpone use of major electric appliances, such as stoves, dishwashers and clothes dryers, until mid-day or after 9 p.m., when the demand for electricity decreases.
  • Turn off unused and unneeded lights and electrical appliances.
Appalachian Power
image courtesy of / Pixabay

Additional energy saving tips are posted at https:alappalachianpower.r.omlsavellearn.

Appalachian Power customers who do lose service can report their outage by calling the customer service center toll-free in West Virginia at 1-800-982-4237. During times of high call volume callers may hear a recorded message and can leave a voice message about the outage.

Those customers with access to a laptop, smartphone or tablet have the option to report an outage online at They also can track their individual outage at with a user ID and password.

Appalachian Power provides electricity to 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power (NYSE: AEP), one of the largest electric utilities in the United States, with more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.


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