<h1>The community gathered last Thursday, Apr. 13, at the Greenbrier Valley Convention & Visitors Bureau at the second Via Air-hosted gathering, and things got tense as Greenbrier Valley Airport (GVA) Manager Stephen Snyder aired his grievances during the forum.<\/h1>\r\nThe meeting was the second one hosted by Via Air, which since taking over the Essential Air Service (EAS)for GVA, has hit some speed bumps in the community thanks to a series of cancelled and delayed flights last December which left holiday travelers stranded both here and away from home.\r\n\r\nVia Air\u2019s Matthew Macri told Thursday\u2019s audience that since the last community meeting, where he had apologized for the chaos caused by his company\u2019s flight cancelations, the airline has delivered 100 percent of its flights to the GVA with no reroutes and few delays.\r\n\r\nStill, he said, Via Air is struggling to restore trust within the Greenbrier Valley, and he said the only way for the airline to do that is by \u201cgetting up every day and doing what we\u2019re doing.\u201d\r\n\r\nMacri said that Via Air is continuing to finalize a ticketing and baggage agreement that will further streamline travel for people flying in and out of the area, and he hopes that, combined with some financial incentives to be rolled out soon, will tempt local fliers to use them again.\r\n\r\nVia Air offers daily flights to and from Charlotte, NC.\r\n\r\nWhile Macri was touting the success of the airline in the past several weeks, airport officials remained unconvinced.\r\n\r\nSnyder decried Via Air\u2019s lack of a ticketing and baggage agreement, stating that Via Air had promised that one would be in place upon the beginning of their EAS contract. Further, he said, the airport\u2019s reputation has been seriously damaged since last winter\u2019s flight cancellation debacle.\r\n\r\n\u201cThe board is under pressure,\u201d Snyder said of the Greenbrier County Airport Authority, \u201cand I have to explain to people, to The Greenbrier, what happened. People are not knocking on your door. They\u2019re knocking on mine.\u201d\r\n\r\n\u201cI want to believe (in you),\u201d Snyder continued. \u201cWe applaud the efforts in the last three weeks...\u201d\r\n\r\n\u201cSix weeks,\u201d Macri interjected.\r\n\r\nSnyder continued a vague line of questioning, indicating that Via Air had fallen through on several other obligations to the airport, while saying that the details were not meant for such a public forum.\r\n\r\n\u201cThen what is your agenda?\u201d Macri demanded. \u201cThis has nothing to do with the traveling public. It\u2019s destructive.\u201d\r\n\r\nFinally, the subtext was revealed to meeting-goers when Snyder said, \u201cWe shouldn\u2019t have to beg for something like getting paid,\u201d indicating that Via Air owes the airport $45,000.\r\n\r\nMacri tried to sooth the tempers in the room, stating to Snyder, \u201cIt\u2019s not your fault. It\u2019s our fault. I apologize for you losing face in the community.\u201d\r\n\r\nLewisburg Mayor John Manchester managed to get the meeting back on track, acknowledging the \u201cresidual frustrations\u201d felt by both companies, but urging Snyder and Macri to place their mutual focus, moving forward, on \u201cgetting those planes full.\u201d\r\n\r\nManchester asked Macri if the company anticipates rolling out any \u201csweeteners or enticements,\u201d to sell more tickets.\r\n\r\nMacri responded that some fare discounts are set to be introduced in the near future.\r\n\r\n\u201cI encourage you to do that,\u201d said Manchester. \u201cSuccess breeds success.\u201d\r\n\r\n\u201cWe will continually improve,\u201d said Macri. \u201cWe\u2019re putting things in place to prevent a \u2018cascade\u2019 like last winter. I\u2019m here to make it right.\u201d\r\n\r\nSnyder didn\u2019t back down.\r\n\r\n\u201cWe won\u2019t relent when it comes to good service,\u201d he said.