Greater Greenbrier Chamber of Commerce announces seminars
The Greater Greenbrier Chamber of Commerce will hold two half-day seminars on Oct. 6 in the Rahall Room at the CVB in downtown Lewisburg. The seminars will be conducted by Chuck Stump of The Performance Group of Charleston. Stump is a highly motivating leader, and his highly interactive style engages audiences and his stories not only entertain, but more importantly, drive home his proven tips and advice.
For any organization to be successful, each department (and every employee) must be competent, ethically sound, clearly understand who their internal customers are, and know what they expect. Once everyone is on the same page, everyone can be proactive and work together to take care of the external customer. This interactive session focuses on how important internal customer “serve-us” is and offers participants time to rethink how they work together. Participants will: Learn the four components of the CARE “Serve-Us” philosophy; Realize that great customer CARE is impossible without strong internal communication; Re-think how we look at “teams” and ethics; and Understand how to define expectations and improve communication between departments.
Organizations use this workshop to: Increase the awareness on internal customer CARE and collaboration; Help each employee have a greater understanding of his/her role; Emphasize the point that everyone is a customer and that each employee has needs and expectations that need communicated and addressed.
Two seminars will be held Oct. 6 from 9 a.m. to 12 noon or 1 to 4 p.m. at the Rahall Room at the CVB.
Tickets will be $35 each for Chamber members, and $42 for non-chamber members. Please email Amber McHale at firstname.lastname@example.org and indicate which session you would like to attend. For more information or questions, call the Chamber office at 304-645-2818.