DMV launches new customer-friendly website highlighting online services

Why wait in line when you can go online? That’s the question Commissioner Pat Reed wants to ask customers with the launch of DMV’s new website. Online services, including vehicle registration renewals, paying driver’s license reinstatement fees, and checking your driver’s license status, are just a few of the services highlighted at www.dmv.wv.gov.
Commissioner Reed believes good customer service includes encouraging citizens to “Skip the Trip” and use the new website to do business transactions from the comfort and convenience of their own homes, 24 hours a day, seven days a week. And now, with the new features and layout, it’s even easier to find what you need online, including forms, brochures, Regional Office hours and locations, highway safety programs and information, and more.
“DMV collaborated with WV Interactive, the state of West Virginia’s web portal vendor, to develop a more user-friendly layout based on our customer search patterns. For example, immediately under the Drivers tab on the home page are links for “Licenses & ID Cards,” “Sample Driver’s Test” and “Driver’s Licensing Handbook,” which are three of DMV’s most visited links,” according to Commissioner Reed. “We also have a large number of forms that customers use every day online and in our offices. The new website includes a “Forms” link at the very top of each page that allows customers to search by form title, number, or category.”
The new website is just one of the many changes Commissioner Reed has put into place in an effort to provide the best customer service possible to the citizens of West Virginia, through more access, transparency, and convenience in relation to state government services. Go online today and discover how quick and easy it is to do some of your DMV business from home.
For more information, please visit the DMV website at www.dmv.wv.gov, or call the DMV Call Center at 1-800-642-9066.

 

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