[caption id="attachment_33710" align="aligncenter" width="599"]<img class="size-full wp-image-33710" src="https:\/\/mountainmedianews.com\/wp-content\/uploads\/sites\/13\/2018\/07\/City-National-wins-JD-Power-Award-Pic.png" alt="" width="599" height="422" \/> Local City National Bank employees Amanda Deskins (left), Alyssa Masters, Barbara Phillips, Melinda Cutlip, and Erica Burns.[\/caption]\r\n<h1>City National Bank received the highest ranking in customer satisfaction in the north central region in J.D. Power\u2019s 2018 U.S. Retail Banking Satisfaction Study. City beat out banks in West Virginia, Kentucky, Ohio, Indiana and Michigan.<\/h1>\r\n\u201cWhile it is always nice to be acknowledged, I can think of no greater achievement than to be honored by our customers. City \u2018s true measure of success is how our customers feel about us. and our most important goal is to provide them with exceptional personal service. We are thankful for their recognition and appreciation,\u201d said President & CEO Skip Hageboeck.\r\n\r\nExecutive Vice President for Retail Craig Stilwell commended City\u2019s employees, \u201cThis achievement is a testament to all City employees who are committed to making the overall customer experience as efficient, personal and helpful as possible. Our team strives to go above and beyond to meet each customer\u2019s individual needs, and we\u2019re grateful that their efforts have been recognized and rewarded.\u201d\r\n\r\nThe J.D. Power Retail Banking Satisfaction Study measures customer satisfaction across six factors: channel activities (Including assisted online service. ATM. branch service, call center service, automated phone service, mobile banking and online banking), communication and advice, convenience, new account opening, problem resolution, and products and fees.\r\n\r\nThis marked the 13th annual study conducted by J.D. Power. The firm measures customer satisfaction across 11 regions of the United States. and the results are based on responses from more than 88,000 bank customers regarding their experiences at 200 of the nation\u2019s largest banks. To view the full J.D. Power 2018 U.S. Retail Banking Satisfaction Study, click here.\r\n\r\nHeadquartered in Charleston, WV, City National Bank operates 86 branches in West Virginia, Kentucky, Ohio and Virginia. With more than $4 billion in assets, City offers a variety of financial products and services for both consumer and business customers.